1. About Us
This website www.papersole.com is owned and operated by
Paper Sole Ltd. Registered Office: Chapel House, Bentley Square, Oulton, Leeds LS26 8JH
VAT number 245121833
Registered in England 10246085
If you need to contact us please use the details above.
2. Our products
2.1 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 The packaging of the Products may vary from that shown on images on our site.
3. How to place order
3.1 Our website will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order at each stage of the order process.
3.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
3.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
3.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product and do not wish to wait for the Product to come back in to stock (if this option is available), we will refund you the full amount including any delivery costs charged as soon as possible.
5. Refunds & Returns
(a) If you decide to cancel your Contract we will:
(i) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. They must be returned to us carefully repackaged, and returned in their original packaging in a re-saleable condition. Failure to do this will entitle us to not provide you with a refund and you will be responsible for all costs associated with returning the Products to you. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(ii) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if you choose to have the Product delivered within 24 hours at a higher cost than our standard postage methods, we will only refund what you would have paid for the cheaper delivery option.
(iii) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
· if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
5.2 We advise you to obtain proof of postage when returning any Products as they will remain in your ownership and control until such time as we have received them in accordance with these Terms and have acknowledged receipt.
5.3 If you have returned the Products to us under this clause 5.5 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. You have up to 30 days to notify us of Products you believe to be faulty or damaged.
5.4 We will refund you on the credit card or debit card used by you to pay.
(a) If a Product has been delivered to you and you subsequently decide to cancel your Contract:
(i) you must return it to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the Contract. You should send it back, to Caroline Gardner Returns, 17 Marylebone High Street, London, W1U 4NZ.
(ii) Products bought on sale must be returned within 14 days of purchase.
(iii) unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
5.6 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 6 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
6.1 It is not possible to apply multiple promotions to an order. This includes site wide discounts and items on sale.
6.2 Promotions can only be applied between the advertised date period. Offer applies to full price product and cannot be used in conjunction with any other offer.
6.3 Free standard delivery promotions are only applicable to customers in the UK with a UK mainland post code spending over £20. Offer excludes international and European customers.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8. Use of your personal information
Website Disclaimer for: www.papersole.co.uk
1. Use of Website
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.4 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.5 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.